1. General Policy

1.1  All payments made to MediPlace are considered final and Non-Refundable once the service has been scheduled or delivered.
1.2  This includes doctor consultation fees, service coordination charges and any additional charges applied for extra services with applicable tax.
1.3  Full Payment for every Medical Consultation shall be charged at the time of Channeling.
1.4  Pre-payment is required to confirm all other bookings listed /available in our Platform and Services will not be initiated until full payment is received and verified.
1.5  Payments can be made via approved methods including credit/debit cards, bank transfers, or mobile payment platforms integrated with MediPlace.

2. Rescheduling Requests

2.1  Clients may request to reschedule a confirmed service appointment (e.g., Consultation, lab test, or counseling session) at no extra charge if such request for reschedule is made at least 24 hours in advance.
2.2  Each appointment may be rescheduled a maximum of two (2) times.
2.3  Rescheduling requests made less than 24 hours before the scheduled date and time shall not be accepted, and any new appointment will be subject to provider availability and applicable re-booking charges.

3. Exceptional Circumstances for Refund

3.1  MediPlace may refund any Payments for Medical Consultation/other Bookings of Services in the event it is cancelled by the said Medical Practitioner/Service Provider subject to the deductions of coordination Fee of the MediPlace and the taxes.
3.2  Service charges and Healthcare Service Providers consultation fees are non-refundable once a booking has been scheduled or fulfilled.
3.3  In exceptional cases, if a refund is approved by MediPlace management, a 20% administrative processing fee will be deducted. Refunds will be processed via the original payment method within 7–14 working days.

4. No Refund for Partially Used Services

4.1 No refund shall be issued for partially completed services, such as:
4.1.1. Home visits where treatment costs are pending.
4.1.2. Referral services already initiated (e.g., prescription or lab orders sent).
4.1.3. Health coordination tasks that have begun (reports given to review, lab services, dental, vision and etc).

5. Third-Party Provider Responsibility

5.1  MediPlace only acts as a facilitator between clients and licensed /registered third-party healthcare providers (e.g., doctors, labs, pharmacies).
5.2  MediPlace does not assume liability for the clinical quality, timeliness, or outcomes of services provided by such licensed /registered third-party healthcare providers.
5.3  Clients shall make direct complaints or disputes regarding service quality to the said licensed /registered third-party healthcare providers directly except medical Consultations.
5.4  MediPlace will assist in coordinating communication where possible, but will not be responsible for any type of compensation or refunds related to said licensed /registered third-party healthcare providers’ performances.

6. Client Acknowledgment

6.1  By proceeding with a booking and payment through MediPlace, you acknowledge that you have read, understood, and agreed to the terms of this Payment & Refund Policy.
6.2  MediPlace reserves the right to update this Payment Policy at any time. Any changes will be reflected on our website, and clients are encouraged to review the policy before making a new booking.