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Payment Policy

Last Update : 30.06.2025

Purpose 

The purpose of this policy is to ensure clarity, fairness, and consistency in handling payments, rescheduling, and refund requests for all services facilitated through MediPlace. It aims to protect both clients and service providers by establishing clear guidelines for non-refundable charges, rescheduling allowances, and limited refund exceptions. This policy supports MediPlace’s commitment to transparent, client-centered healthcare coordination

Policy 

MediPlace operates as a telemedicine and service coordination platform that bridges the Sri Lankan diaspora with healthcare providers across various specialties. Given the nature of healthcare scheduling, provider engagement, and logistics involved, MediPlace adopts a strict no-refund policy for most services once booked. However, we recognize that unforeseen situations may arise, and limited exceptions are considered under structured review.

Procedure 

1. General Policy

  1. All payments made to MediPlace are considered final and Non-Refundable once the service has been scheduled or delivered.
  2. This includes doctor consultation fees, service coordination charges and any additional charges applied for extra services.
  3. Pre-payment is required to confirm all bookings. Services will not be initiated until full payment is received and verified.
  4. Payments can be made via approved methods including credit/debit cards, bank transfers, or mobile payment platforms integrated with MediPlace.

2.  Rescheduling Requests

  1. Clients may request to reschedule a confirmed service appointment (e.g., Consultation, lab test, or counseling session) at no extra charge if the request made at least 24 hours in advance. 
  2. Each appointment may be rescheduled a maximum of two (2) times.
  3. Rescheduling requests made less than 24 hours before the scheduled time may result in forfeiture of the original booking, and any new appointment will be subject to provider availability and applicable re-booking charges.

3. Exceptional Refund Circumstances

  1. In exceptional cases where a refund is requested and approved by MediPlace management, a 20% administrative and processing charge will be deducted from the total payment.
  2. The remaining amount will be refunded to the client through the original payment method within 7–14 working days.
  3. MediPlace reserves the right to deny refund requests that do not meet these conditions.

4. No Refund for Partially Used Services

  1. No refund shall be issued for partially completed services, such as:

4.1.1. Home visits where treatment costs are pending.

4.1.2. Referral services already initiated (e.g., prescription or lab orders sent).

4.1.3. Health coordination tasks that have begun (reports given to review, lab services, dental, vision and etc).

5. Third-Party Provider Responsibility

  1. MediPlace acts as a facilitator between clients and licensed third-party healthcare providers (e.g., doctors, labs, pharmacies).
  2. MediPlace does not assume liability for the clinical quality, timeliness, or outcomes of services provided by third parties.
  3. Clients must direct complaints or disputes regarding service quality to the service provider directly. MediPlace will assist in coordinating communication where possible, but will not be responsible for compensation or refunds related to third-party performance.

6. Client Acknowledgment

6.1 By proceeding with a booking and payment through MediPlace, you acknowledge that you have read, understood, and agreed to the terms of this Payment & Refund Policy.

6.2 MediPlace reserves the right to update this Payment Policy at any time. Any changes will be reflected on our website, and clients are encouraged to review the policy before making a new booking.

Contact support

For refund inquiries or to report a service concern, please contact us at contact@mediplace.lk with your appointment ID and full details.